Responsible Gaming

Our Commitment

Softon Ltd, operator of casinotenobet.co.uk, is formally committed to the promotion of responsible gaming practices across all aspects of its operations. It is recognised by Softon Ltd that gambling, when conducted without appropriate oversight, may result in adverse consequences for individuals and their associated parties. In accordance with this recognition, it is the policy of Softon Ltd to implement, maintain, and continuously review measures designed to minimise gambling-related harm. All operational procedures pertaining to player interaction are governed by this commitment. It is required that all members of staff adhere to the principles set forth within this policy, and it is expected that all players engage with the tools and resources made available to them. The responsible gaming framework maintained by Softon Ltd is administered in compliance with applicable regulatory requirements and reflects the organisation's corporate obligation to the welfare of its player base.

Risk Indicators

The following behavioural indicators have been identified as potential signs of problematic gambling. It is advised that players, and where applicable their associates, review these criteria with due attention.

Expenditure of funds that have been designated for essential obligations, including but not limited to housing costs, utilities, and nutritional requirements, upon gambling activities.
Repeated and escalating attempts to recover financial losses incurred through gambling, commonly referred to as chasing losses, wherein additional wagers are placed in an effort to offset prior deficits.
A demonstrable inability to cease gambling activity at a predetermined point, notwithstanding prior intentions or commitments to do so.
Concealment of gambling activity, associated expenditure, or the extent of involvement in gambling from family members, cohabitants, or other persons within the individual's social environment.
Expression of preoccupation with gambling activities during periods in which such activities are not being conducted, including persistent planning or anticipation of future gambling sessions.
Adverse effects upon professional performance, interpersonal relationships, or psychological wellbeing that are attributable, directly or indirectly, to participation in gambling activities.

Self-Ban Options

Softon Ltd provides formal mechanisms through which players may elect to restrict or suspend access to their accounts. These mechanisms are administered in accordance with established protocols and are available upon request.

Voluntary self-exclusion may be requested by any registered player who determines that a period of absence from gambling activity is warranted. Upon the submission of a self-exclusion request, the relevant account shall be suspended for the duration specified by the player. During any active self-exclusion period, access to the account shall not be reinstated irrespective of requests submitted to that effect.

The following self-exclusion durations are made available to registered players:

A temporary self-exclusion period of not less than twenty-four hours.
A defined medium-term exclusion period of not less than one calendar month.
A defined long-term exclusion period of not less than six calendar months.
An indefinite self-exclusion, the removal of which shall be subject to a mandatory review and cooling-off procedure prior to any reinstatement of account access.

Players who wish to initiate a self-exclusion are directed to contact the responsible gaming department at the address specified within this policy. All self-exclusion requests shall be processed without undue delay upon receipt of the relevant communication.

Gaming Limits

In recognition of the importance of financial and temporal controls in the prevention of gambling-related harm, Softon Ltd has established a structured system of limitation mechanisms available to all registered players. It is the policy of Softon Ltd to encourage the proactive utilisation of these tools.

The following categories of limitation are available for application to registered accounts:

Deposit Limits: A maximum threshold may be imposed upon the total funds deposited into a registered account within a defined period, including daily, weekly, and monthly intervals. Once a deposit limit has been set, any request to increase the said limit shall be subject to a mandatory review period prior to implementation.
Loss Limits: A maximum ceiling may be established upon the total financial losses sustained within a registered account over a specified period. Upon the attainment of the designated loss threshold, further wagering activity shall be restricted until the applicable period has elapsed.
Wager Limits: Restrictions may be applied to the maximum value of individual wagers placed within the account, thereby governing the extent of financial exposure on a per-transaction basis.
Session Time Limits: A defined maximum duration for individual gambling sessions may be applied to a registered account. Upon expiry of the designated session period, the player shall be prompted with a notification, and continued access may be subject to restriction in accordance with the player's selected preferences.
Reality Check Notifications: Periodic notifications may be configured to inform the player of the elapsed duration of a gambling session at intervals selected by the player, providing contemporaneous awareness of time spent engaged in gambling activity.
Cool-Off Periods: A temporary restriction upon account access may be applied for a defined short-term duration, during which gambling activity shall be suspended pending the conclusion of the elected period.

Requests to apply, modify, or remove limitations shall be submitted to the responsible gaming department. Reductions to existing limits shall take effect immediately upon confirmation. Increases to existing limits shall not be implemented until the expiry of a mandatory review interval.

Getting Help

It is acknowledged by Softon Ltd that certain individuals may require professional assistance in addressing gambling-related difficulties. Players who believe that their gambling behaviour may have become problematic are strongly encouraged to seek guidance from qualified support services.

Professional support organisations specialising in gambling-related harm are accessible within the United Kingdom and offer confidential advisory, counselling, and intervention services to individuals and their families. These services are provided independently of Softon Ltd and are available to any individual who considers that assistance may be beneficial, irrespective of the severity of the concern.

It is recommended that players experiencing difficulties engage with trained professionals at the earliest opportunity. Early intervention has been demonstrated to yield more favourable outcomes in the management of gambling-related harm. Support services operate on a confidential basis, and consultation with such services does not require prior notification to Softon Ltd.

Players who are uncertain as to whether professional support may be appropriate are encouraged to review the risk indicators outlined within this policy and to contact the responsible gaming department of Softon Ltd for further guidance.

Contact Us

All enquiries, requests, and communications pertaining to responsible gaming, including but not limited to requests for self-exclusion, account limitation, or general guidance, are to be directed to the responsible gaming department of Softon Ltd at the following address:

Responsible Gaming Enquiries: [email protected]

All correspondence received shall be reviewed and addressed by the responsible gaming department in a timely manner. Players are advised to include their registered account details within any communication to facilitate prompt processing of the relevant request.